Week 0
Phase 1 — Discover
- Kickoff call with SmartDock success lead
- Share slip inventory, rate cards, and billing cadences
- Align on success metrics + go-live date
Phased rollout
Weekly checkpoints to keep everyone marching in sync.
Weeks 1-2
Phase 2 — Configure
- Import or build your slip map + zoning
- Set up billing plans, deposits, and payment processor
- Deploy staff accounts with permissions and mobile access
Weeks 2-3
Phase 3 — Train & Simulate
- Run dock-walk simulations and maintenance workflows
- Practice renewals + waitlist communications
- Soft launch boater portal with email templates
Week 4
Phase 4 — Go Live
- Launch checklist with real-time chat support
- Monitor adoption dashboards for staff/boaters
- Schedule 30-day optimization review
Change management cheat sheet
A few rituals our most successful marina partners follow.
- Elect a marina champion who owns the rollout calendar and internal comms.
- Host weekly 15-minute standups to surface questions from dockhands/front desk.
- Publish a FAQ or Loom walkthroughs for boaters to smooth self-service adoption.
- Run old and new processes in parallel for one billing cycle before switching.
Trusting SmartDock
The marinas lining up for launch.
Early cohorts include independent harbors, yacht clubs, and municipal marinas upgrading their tech stack for 2026.
Ozarks Marina
Kent, BC
60 slips
Switching from spreadsheets to automate seasonal renewals.
RFP Marine
Quebec, Qc
188 slips
Testing dock-walk mode + mobile maintenance logs with crew.
Sunset Harbor
San Diego, CA
420 slips
Integrating fuel, point-of-sale, and SMS alerts for boaters.
Follow SmartDock
Stay close to release notes and behind-the-dock stories.
Resources
Rollout guides, integration docs, and partner playbooks.
📚🌐💻📝
Product Tour
5-minute walkthrough of the operator // console and crew app.
Onboarding Playbook
Template timelines, training decks, and communication plans.
Integration Docs
APIs for billing, access control, fuel, and sensors.
Founders’ Updates
Monthly letters covering growth metrics and new capabilities.
Pre-sale invite